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Customer Comments
Clive - just wanted to let you know that my husband ordered an Anchor Knocker for me and it arrived today. I am so pleased with it - the speedy delivery, the careful packaging and the loyalty discount card, all makes a big impression. So thank you very much, I will remember the WD40!!
Regards
Susan Fielder
17-09-2008
Regards
Susan Fielder
17-09-2008
Cancellation & Refund Policy
1.1 No cancellation of the whole or any part of any order, whether it is an order by
instalments or otherwise, by the buyer is permitted except where agreed in
writing in advance by the manager of Budget Hardware.
1.2 Goods, once delivered, may not be returned unless authorisation has been given as specified in condition 1.1 and provided that the following conditions are satisfied:-
Goods will only be accepted if they are brand new and unused condition.
Packaged items will only be accepted if the package remains unbroken and in reasonable condition.
Goods will only be accepted if returned within 7 days of delivery.
1.3 Where goods are returned by agreement:- In every case a restocking charge will be made. In every case the invoice number and date, together with reason must be stated.
instalments or otherwise, by the buyer is permitted except where agreed in
writing in advance by the manager of Budget Hardware.
1.2 Goods, once delivered, may not be returned unless authorisation has been given as specified in condition 1.1 and provided that the following conditions are satisfied:-
Goods will only be accepted if they are brand new and unused condition.
Packaged items will only be accepted if the package remains unbroken and in reasonable condition.
Goods will only be accepted if returned within 7 days of delivery.
1.3 Where goods are returned by agreement:- In every case a restocking charge will be made. In every case the invoice number and date, together with reason must be stated.
All refunds which are requested by private or web customers must be put in writing to us.
Once put in writing to us, we will then confirm receipt of the cancellation request by writing back to the customer.
2.1 Budget Hardware shall make good by reimbursement of the whole or part of the price ( and where relevant, as a deduction from any part of the price remaining unpaid) or at its option by repair or by replacement any defect developing under normal use in the goods and due solely to faulty design (except where the design is supplied by or on behalf of the buyer) faulty materials or faulty workmanship provided that:- The buyer shall be responsible for ensuring the goods are fit for the purpose for which it wishes to use them and Budget Hardware gives no warranty (and none shall be implied) that the goods are in for any particular purpose ; and the defect in question shall have appeared within 3 months for such longer time period (if any) as may be provided for any guarantee
given by or on behalf of the manufacturer of the goods) after the buyer shall have taken possession of the goods or performance of services completed and shall
have been thereupon promptly notified in writing to Budget Hardware and any goods alleged to be defective shall be stored in a safe place by the buyer until such time as the company authorises their disposal in writing; and any goods alleged to be defective shall ,if so required by Budget Hardware be promptly returned at the buyer’s risk and expense to Budget Hardware for inspection. Budget Hardware shall in its resonsible opinion consider them to be defective solely by reason of faulty design materials or workmanship; No attempt shall have been made by the buyer or by any third party to remedy and defect before, if so required by Budget Hardware, the goods in question shall have been returned to Budget Hardware for inspection; and the goods in question shall have been serviced and maintained properly and in the accordance with Budget Hardware recommendations and shall not have been fitted with any parts, components, or accessories other than those manufactured or recommended by Budget Hardware.
2.2 The company shall in no circumstances be liable to the buyer for economic loss, loss of profit, loss of business or like loss.
Once put in writing to us, we will then confirm receipt of the cancellation request by writing back to the customer.
2.1 Budget Hardware shall make good by reimbursement of the whole or part of the price ( and where relevant, as a deduction from any part of the price remaining unpaid) or at its option by repair or by replacement any defect developing under normal use in the goods and due solely to faulty design (except where the design is supplied by or on behalf of the buyer) faulty materials or faulty workmanship provided that:- The buyer shall be responsible for ensuring the goods are fit for the purpose for which it wishes to use them and Budget Hardware gives no warranty (and none shall be implied) that the goods are in for any particular purpose ; and the defect in question shall have appeared within 3 months for such longer time period (if any) as may be provided for any guarantee
given by or on behalf of the manufacturer of the goods) after the buyer shall have taken possession of the goods or performance of services completed and shall
have been thereupon promptly notified in writing to Budget Hardware and any goods alleged to be defective shall be stored in a safe place by the buyer until such time as the company authorises their disposal in writing; and any goods alleged to be defective shall ,if so required by Budget Hardware be promptly returned at the buyer’s risk and expense to Budget Hardware for inspection. Budget Hardware shall in its resonsible opinion consider them to be defective solely by reason of faulty design materials or workmanship; No attempt shall have been made by the buyer or by any third party to remedy and defect before, if so required by Budget Hardware, the goods in question shall have been returned to Budget Hardware for inspection; and the goods in question shall have been serviced and maintained properly and in the accordance with Budget Hardware recommendations and shall not have been fitted with any parts, components, or accessories other than those manufactured or recommended by Budget Hardware.
2.2 The company shall in no circumstances be liable to the buyer for economic loss, loss of profit, loss of business or like loss.
Budget Hardware Returns Policy - Returns Form & Returns Number
ALL Returns must be made with a completed returns form. These can be downloaded from the bottom of this page. You must email returns@blackcountrymetalworks.co.uk and request a returns number (RMA), quoting your Name and Address, Delivery Note Number and goods you wish to return, so that we know what to expect from your return. You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.
Faulty Goods - Returns Policy
We will refund the cost of the goods and the delivery charge, please carefully re-pack the goods and send back to us. All returns are inspected and tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery.
Large pallet deliveries, please be aware that the costs will be considerably higher than you are charged for delivery.
Checking Goods for Damage and Notifying Budget Hardware
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the delivery drivers, (GDN) Delivery Note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email sales@blackcountrymetalworks.co.uk with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
Changed Your Mind? - Returns Policy
If you change your mind about the product you purchased when you receive it you can return it at any time within 7 days for a full refund of the product cost.
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:
Returns Department,
Black Country Metalworks Ltd
Whitehall, Aston,
Oswestry,
Shropshire
SY11 4JH
For large pallet deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery. We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.
PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN A RE-SALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.
ALL Returns must be made with a completed returns form. These can be downloaded from the bottom of this page. You must email returns@blackcountrymetalworks.co.uk and request a returns number (RMA), quoting your Name and Address, Delivery Note Number and goods you wish to return, so that we know what to expect from your return. You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.
Faulty Goods - Returns Policy
We will refund the cost of the goods and the delivery charge, please carefully re-pack the goods and send back to us. All returns are inspected and tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery.
Large pallet deliveries, please be aware that the costs will be considerably higher than you are charged for delivery.
Checking Goods for Damage and Notifying Budget Hardware
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the delivery drivers, (GDN) Delivery Note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email sales@blackcountrymetalworks.co.uk with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
Changed Your Mind? - Returns Policy
If you change your mind about the product you purchased when you receive it you can return it at any time within 7 days for a full refund of the product cost.
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:
Returns Department,
Black Country Metalworks Ltd
Whitehall, Aston,
Oswestry,
Shropshire
SY11 4JH
For large pallet deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery. We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.
PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN A RE-SALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.
Returns Form